FAQ’s

We generally deliver depot to depot, but Door to Door delivery is possible depending on the location, many residential streets are inaccessible for a semi-trailer due to overhanging trees, narrow streets, traffic islands and council restrictions. In the event we cannot access the delivery address, we either arrange with our customers to meet the truck at the nearest convenient and safe delivery point, or we can arrange for a smaller local truck to deliver to the required delivery point... extra charges may apply for a local truck.

We hold all appropriate Insurances including Marine Transit Insurance; however we recommend customers ensure a current personal insurance policy is in place prior to booking. Please refer to the Terms and Conditions.

No. We do not transport non-running vehicles.

Yes however, personal belongings are not covered by our insurance and would be carried at your own risk. Any Goods left in the vehicle must be stored securely and not obstruct any view through the windows to allow the safe loading & unloading of your vehicle. Baby car seats and Baby capsules are allowed to remain in the vehicle, but must be secured.

No Dangerous or Flammable Goods are to be stored in the vehicle. Please refer to the Terms and Conditions.

Yes, you or your representative must be present at pick-up and delivery to hand-over keys and to sign the condition report (consignment note). If it is not possible to arrange someone to be present, please discuss alternate arrangements with the office.

We currently accept Direct Deposit/EFT Transfer, Bank Cheque, and Cash Accepted. All transport charges must be paid for at time of booking and confirmed before transport commences.

As many precautions are taken as possible to prevent damage to your vehicle whilst in our care. Although we do not use an enclosed trailer, we do not recommend that you place car covers on your vehicle as they can damage the paint when travelling in an open truck. Please refer to our Terms & Conditions.

There are no 'hidden costs' or charges. All quotes are based upon us receiving the correct details about your vehicle & destination at the time of us quoting or booking for transport. However, if the vehicle does not match the description given at time of booking, extra charges may then apply.

We make it a priority to meet agreed delivery times and our record is excellent however, sometimes circumstances beyond our control can affect delivery times. We will advise you if any unexpected delays should arise. For this reason, we must be able to contact you or your representative during the transportation of your vehicle.

We generally require 2 week's notice. The more notice you give us, the more likely you are to have your car moved within the timeframe you need. Some customers have been known to book four or more weeks in advance. Of course we understand that is not always possible, but certainly the more notice the better.